Corporate success depends on effective communication between people, groups, organizations, and external audiences. Yet most people have never thought about—much less examined—their own communication style. We begin with proven assessment tools that allow your employees to understand why they communicate the way they do, building self-awareness of the verbal and non-verbal signals they send (often without realizing it). Areas requiring improvement are addressed through a customized program including techniques such as workshops and personal coaching.
Without Effectiveness, communication is a wasted effort!
As a manager, your best tool for supporting your employee team to achieve high performance is communication. Communication is more than just telling people things and hearing how they respond. We all know this. To communicate fully, where both parties to the conversation understand accurately, is rare. But, it is essential to achieving high performance. So, how do you insure the best chances for communicating effectively with your employee team members? By learning the techniques for effective communication and use them regularly.
Effective Communication is a process and requires a set of skills and knowledge to be successful. We all have experienced ineffective communication at some point in our lives. Therefore, by becoming aware of certain facets we can insure that our communication is effective more often and particularly when we are responsible for delivering an important message.
Our process covers four important communication components. All four components are essential and interrelated.
The first communication component is self-awareness of our own motivation and behavior style. By understanding our motivations (values, attitudes, mindsets), we will know our own core force that creates a passion for performance. This is the "Why" we do the things that we do.
Also in self-awareness, we must understand our "behavioral style." This determines our preferences in four critical areas regarding achieving results:
1. How we handle problems and challenges.
2. How we handle people and influence others.
3. How we handle change and how we pace ourselves.
4. How we handle rules and procedures set by others
The second communication component is being able to recognize other's motivation and behavior styles so we can learn to flex the delivery of our messages. If we can understand that each person is unique and different in many ways - naturally - then we can learn to respect how their take in information or process information that we provide them. The key is learning to become flexible in our communication process so that effectiveness becoming our goal.
The third communication component is questioning. Learning the proper methods and timing of asking questions can enhance not only communication skills - it will enhance our overall success. Truly effective people have learned the power of questioning and use it rather than telling everything with no participation from others.
The fourth communication component is feedback. One of the necessary skills to improve the feedback process is listening. Utilized with the questioning models for success, listening is the foundation for the feedback process. This process insures clarity and true understanding of the intended message.
You can learn and even master the Communication Process. When you do, you will achieve greater satisfaction, results, and cooperation. Your satisfaction will increase as your results improve.
You can make a difference!
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