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Personal Accountability



Do your employees play the blame game every time something goes wrong? Personal Accountability is about choosing to make a positive contribution no matter what your role or level. We teach your employees to make better choices by asking better questions. When your employees learn to hold themselves accountable for their own thinking and behaviors, they take ownership of the results they produce.

QBQ!™

Achieving Excellence By Practicing
Personal Accountability in Business and in Life

" Why do we have to go through all this change?"
" Why is this happening to me?"
" When is someone going to train me?"
" When is that department going to do its job right?"
" Who dropped the ball?"
" When am I going to find good people?"
" Why can't they communicate better?"
" Who's going to solve the problem?"

Have you ever heard questions like these?

If so, QBQ! Achieving Excellence by Practicing Personal Accountability is on target for your organization! The Question Behind the Question™ (QBQ™) is a powerful and practical idea that works.

Eliminate Blame, Complaining, and Procrastination

All organizations suffer from these critical problems. Personal accountability is the solution and the QBQ! is a tool that brings it to life. QBQ! enables organizations, teams, and people to:

      ~ Foster Creativity

      ~ Adapt to Change

      ~ Develop people

      ~ Enhance communication

      ~ Build effective teams

      ~ Increase productivity

      ~ Solve problems


The QBQ! training and development system can help any team make personal accountability a core value within their organization. This content-rich program featuring author John G. Miller goes beyond the common topics of customer service, team building, supervisory skills, sales techniques and motivation/attitude to lay a foundation for delivery concrete results in every arena.

It's all about personal accountability ... it's just as simple as that!

Session I: QBQ! A Tool for Leaders at All Levels

      ~ Define the QBQ!

      ~ Eliminating Stress

      ~ Understanding Leadership

      ~ The Power of Choice

      ~ Two Myths of Accountability

      ~ Our Leadership Role

      ~ A Picture of Personal Accountabilty


Session II: The "How To" of the QBQ!

      ~ The QBQ! Guidelines

      ~ How Leaders View Problems

      ~ Eliminate Complaining

      ~The Foundation of Teamwork

      ~ Stop the Blame Game

      ~ The Value of Action

      ~ Defeating Procrastination


Session III: Personal Accountability in Action

      ~ Adapting to Change

      ~ Understanding Communication

      ~ The Essence of Learning

      ~The Power of Serving Others

      ~ Serving and Coaching:

      ~ Accountability: A Timeless Message

      ~ A Leader's Job

      ~ The Cornerstone of Leadership


Session IV: QBQ! Creativity and Integrity

      ~ Careers Require Ownership

      ~ The Cornerstone of Success: Belief

      ~ True Creativity

      ~ Common Gaps of Integrity

      ~ The Cost of Organizational Politics

      ~ An Integrity Test

      ~ Characteristics of Achievers


Believers in the QBQ! Message:

American Express * Bayer * Bell Canada * Blockbuster * Cellular One *
Chick-fil-A * ConAgra * Country Inns & Suites * Drury Hotels *
Express Personnel * Farmers Insurance * General Motors * The Hartford *
Jazzercise * Land O' Lakes Mass Mutual * Merck * Nextel * Northwest Airlines
Novartis Pharmaceutical * Purina Mills * Quest Diagnostics * SouthTrust Bank
Sprint * St. Jude Medical * United Van Lines * Wells Fargo Mortgage *

"QBQ! is a powerful concept and training process that is practical and easy to apply when confronted with the challenges we all face in our broad and diverse roles. QBQ! is making a difference for us that is truly lasting and valued. Thank you!"

J.R., Vice President, Blockbuster


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For more information about our People Development Services, contact us at 901.757.4434 or This email address is being protected from spambots. You need JavaScript enabled to view it.


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Performance Coaching


Performance coaching can be a highly subjective endeavor. We take out the guesswork with proven assessment tools that quantify an employee's individual performance challenges, allowing us to select the tools and methods that will create sustainable improvement. Our staff has experience in all levels of coaching, including direct performance coaching, leadership coaching, executive coaching, and fine-tuning specific areas.

A road to achieving your maximum potential through
"Commitment, Accountability, Purpose and Process"

Purpose

Life is not passive, it is active. You have within you the potential to be a winner in whatever arena you choose. The rewards of success come as a result of hard work and perseverance. You may have achieved a great deal of success already in your life, or you may still be searching for the "right field." The foundation necessary for your success is a true understanding of your real self. With a true understanding of your real self, you can take charge of your life and career and make decisions that are in line with who you really are, thereby increasing your fulfillment. Armed with your new self-understanding and self-awareness, you will be able to plan your course and move out at a faster, more efficient pace. Your steps will be sure and true because you stand on a solid foundation of self-understanding.

Why Use a Coach?


The game is the same but the rules have changed. Yes, the rules have definitely changed. To be successful in any career today, you cannot simply perform as well as you always have. Excellent performance today may not be enough to prepare you for the challenges of tomorrow.

To be prepared and positioned for career success tomorrow, one must embrace and implement a rigorous personal and professional continuous improvement cycle. Not only will this coaching process help you stay in the game, it will place you in a very powerful position relative to your career. It will put you in charge!

Most companies want employees who are in charge of their own careers. Most employees say they want to be in charge of their careers, but they don't know how. In addition to helping you take charge of your career, this process will help you realize your fullest potential.

Realizing one's fullest potential may sound a little lofty. But, "A journey of one thousand miles begins with a single step." Take that first step, then the next and the next and soon you will be far from where you are now. This process can help you be on your way to an incredible journey of success when you are willing to begin.

There are four essential components necessary in Coaching using our Continuous Lifelong Learning Process — Commitment, Accountability, Purpose and Process. We will provide you with a process and a tool kit that will work. You must supply the other three components yourself–commitment, accountability and purpose.

For Those Who Dare to be Great…
Our Continuous Lifelong Learning process is actually a lifelong journey that begins with self-discovery and can lead to incredible personal and career growth. We will get you started and assist you in developing your new habits for personal success. Then it's up to you to fulfill your life's true potential. The worst thing that can happen to a person is to die with the potential left untapped.

Our Coaching Process using the Continuous Lifelong Learning is not for the faint of heart and it's not always easy. So, don't be easy on yourself. Likewise, as your coach we will assist you in learning to discipline your self daily to achieve your goals. We will encourage you if you stumble or falter. We know that the race for success is won by perseverance…so don't give up. You will be able to get back on track the next day and keep going forward.

You have the Seeds of Greatness within You.


Our job is to assist you like a farmer - nurture not control.

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For more information about our People Development services, contact us at 901.757.4434 or This email address is being protected from spambots. You need JavaScript enabled to view it.

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Leadership Development



Effective leadership is the essential ingredient for creating a high-performing corporate culture. And in today's world of project teams and cross-functional groups, any employee can be called upon to demonstrate leadership skills. We offer a proven program for taking your company's current and future leaders to the next level.

Personal Kaizen™…

The Key to Personal Leadership Development and Peak Performance


The Challenge

Business Success today requires highly motivated, personally responsible, clearly focused individuals in every position, level, and assignment, working together for maximum results.

The Process


This process focuses on increasing participants’ overall personal leadership effectiveness and personal performance levels. The process’s uniqueness empowers individuals to be more positive, more confident and more effective leaders, team members, communicators and solution providers. This is accomplished through the development of interpersonal tools needed to build themselves, their teams and the organization. Individuals discover how to unlock their personal potential leading to increased performance, satisfaction and results.

Specific Topics Covered:


      • Self-Knowledge and Self-Understanding leading to Self-Mastery

      • Self-Responsibility and Self-Management

      • Creating and sustaining a Positive Mental Attitude

      • Mental Discipline Techniques

      • Harmonizing Values and Goals

      • Creating a clear Personal Vision with high stretch Goals

      • Systematic Methods for Achieving Results

      • Systematic Methods for Discovering Solutions

      • Embracing a Persistence Mentality

      • Developing a Sense of Urgency

      • Committing to Change as Essential to Personal Growth

      • Transforming Stress into Motivation and Inspiration

      • Relationship between Personal & Organizational Leadership

The Purpose and Validation

The best companies have the best people. When people feel they are growing as individuals they become more dedicated to growing the company. This process is designed to unlock personal potential and leads to increased achievement, productivity, results and true leadership.

Read intro above>>

For more information about our People Development services, contact us at 901.757.4434 or This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Now available as an online developmental process, go to PhoenixSeminarOnline.com for more informatoin to sign up and begin your personal leadership development today.

Personal Kaizen™…

The Key to Personal Leadership Development and Peak Performance


The Challenge

Business Success today requires highly motivated, personally responsible, clearly focused individuals in every position, level, and assignment, working together for maximum results.

The Process


This process focuses on increasing participants’ overall personal leadership effectiveness and personal performance levels. The process’s uniqueness empowers individuals to be more positive, more confident and more effective leaders, team members, communicators and solution providers. This is accomplished through the development of interpersonal tools needed to build themselves, their teams and the organization. Individuals discover how to unlock their personal potential leading to increased performance, satisfaction and results.

Specific Topics Covered:


      • Self-Knowledge and Self-Understanding leading to Self-Mastery

      • Self-Responsibility and Self-Management

      • Creating and sustaining a Positive Mental Attitude

      • Mental Discipline Techniques

      • Harmonizing Values and Goals

      • Creating a clear Personal Vision with high stretch Goals

      • Systematic Methods for Achieving Results

      • Systematic Methods for Discovering Solutions

      • Embracing a Persistence Mentality

      • Developing a Sense of Urgency

      • Committing to Change as Essential to Personal Growth

      • Transforming Stress into Motivation and Inspiration

      • Relationship between Personal & Organizational Leadership

The Purpose and Validation

The best companies have the best people. When people feel they are growing as individuals they become more dedicated to growing the company. This process is designed to unlock personal potential and leads to increased achievement, productivity, results and true leadership.

Read intro above>>

For more information about our People Development services, contact us at 901.757.4434 or This email address is being protected from spambots. You need JavaScript enabled to view it.


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Conflict Resolution



Ongoing conflict usually arises out of differences in behaviors, values, and attributes. We begin by assessing these characteristics in your employees, identifying both the cause of the conflict and the specific solutions. We then apply personal or team coaching, along with other forms of interventions, to restore harmony and productivity to the workplace.

When people are working together there is always the potential for misunderstandings, poor communication situations and in some cases a clash of ego. All these factors can lead to natural conflict between individuals. Our experience has shown that 80% of conflict begins in the areas of behavioral style conflict. So the biggest solution to conflict is educating individuals on the diversity of styles and then most conflict is minimized or eliminated.
See Effective Communication for Results for more information.

For the other 20% and the fine tuning necessary for superior collaboration between individuals, we offer a couple of potential solutions:
First is a workshop targeting how to resolve conflict for individuals, teams and managers. The objectives of this workshop is to help integrate human resource skills and strategies into daily operations, help everyone to understand the role of conflict in organizations and to resolve conflicts more effectively. This half-day workshop is interactive and delivers the best practices for managers, supervisors and executives to resolve conflict in their areas of responsibility.

In some of the more difficult cases of conflict, we have been used to mediate the conflict using a triad concept to get people involved in resolving their issues and misunderstandings. Usually, an objective third party can involve the individuals in a dialogue that gets to the core issue or issues which can then be addressed in a proactive manner to overcome the conflict. We have been particularly successful working with managers that are having tuff battles or similar issues. The objective is to refocus these individuals toward a common goal that benefits the organization rather than their individual ego drives.

Read intro above>>

For more information about our People Development services, contact us at 901.757.4434 or This email address is being protected from spambots. You need JavaScript enabled to view it.

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