Frequently Asked Questions (FAQ)
Q : What is OD?
Q : Why did you use "InnerActive" rather than "InterActive" in your name?
A : There are two reasons we chose the "InnerActive" name. First, we believe that we are a catalyst for change. We also know that real change (and improvment) begins with "inner" thoughts and beliefs. Those inner thoughts then translate or even migrate to an active state of doing something positive. All activity begins with an inner decision. The second reason is again related to beliefs. Since beliefs are not readily visible to others - they are "inner" thoughts - we felt this fit the "personal development" side of our business. One of our principles focuses upon working with beliefs to improve both life and work issues.
Q : I have been asked by my company to take an assessment from your company. How do I do this?
A : Look down the left side of the website and you will find a navigation button that says "Take Your Assessment". Click on this button and it will take you to our secure website for your confidential assessment. Either type in your response code or cut and paste the response code, provided to you in the e-mail telling you about this site. Then enter your personal information, click on the legal paragraph and then follow the instructions provided.
Q : Is this a corporate consulting company or a personal development site?
A : Actually it is both. We have been doing both for over 20 years. Why? Because companies cannot improve unless their people improve. Thus, we have focused on people development since we started our business in 1988.
Q : What is OD?
A : OD stands for "Organizational Development". This involves everything from personal development, hiring and selection process, performance management , team building, improving communication, using assessments, strategic planning, alignment of functional areas or business units and leadership development.
Q : What does "Getting you to the Next Level" mean?
A : While this appears to open-ended, we learned that everyone comes to us with different levels of advancement or development. Our job is to assess the current position, learn about the goals or objectives and assist our clients in taking the best pathway to their goal - or next level. We use a GAP Analysis approach to discover the desired level of performance and then the current level of performance. The GAP discovered between the current and the future is where we focus with the goal of getting you to your desired level faster than you could do it by yourself.
Q : If I sign up for your e-newsletter, what happens to my personal information?
A : Your personal information will go into our secure database. No one will have access to your information except our staff. We do not sell information, nor do we allow anyone outside our company access to your data. We value your trust and will not violate that trust.
Q : You offer so many solutions on your website, how do I know that you can do them well?
A : There are three reasons we can offer so many solutions. (And yes we do them very well!) First, all of the items and solutions listed on this site we have done for our clients. And - they tell us that we did them well. This is our best proof. Second, we have long term clients that continue to ask us to do others. Again, the key for our long term success - our clients get the results they wanted and expected. Third, we are continuously upgrading our knowledge and skills. We are regular participants in training and consulting practices offered by the best associates and trade group specialists in the world. Knowledge and applied knowledge require on-going learning and practice. We feel that we cannot ask our clients to do things that we have not done or practiced with others.
Q : What is the difference between taking an assessment and a survey? You offer both options.
A : There are major differences regarding assessments and surveys. First, assessments are personal - even if asked by a corporation, the results are personal. The surveys are usually about a group's opinion about corporate issues such as processes, leadership, benefits, etc. Results are accumulated from many people with confidentiality a primarily factor for clients.
Q : Do you have any products to sell?
A : Yes, we have many products focused on selling, personal development, management and leadership. We offer specialty books and manuals. You can find these items offered on our store site, www.inneractivestore.com. You will find monthly specials, sales, clearance items as well as our regular offerings on this site.
Q : I am looking for PSYCH-K® workshops and/or I want to register for a particular class, where will I find this information?
A : You can go to our PSYCH-K® site, www.inneractivebeliefs.com and on the home page you will find a phrase "PSYCH-K Workshops". Click on this and you will find a listing of Basic and Advanced workshops being facilitated by Robin Graham. Dates and cities are listed. If you know which one you would like to attend, then click on the date and it will take you to a secure server for registration and payment.
Q : How can I learn if you have experience in my industry?
A :Two answers to this question. First, click on the "About Us" button and than click on "Our Clients: and you will quickly see the industries and clients we have worked with. Second, as "process consultants" we are not dependent upon knowing everything about your industry. However, that being said - we will ask relevant questions about your industry and will then customize the delivery of the process in a very meaningful way. With our focus upon people (the common link between all industries) there should be limited issues regarding industry knowledge. One advantage we offer our clients is our understanding of all of the functional areas within any organization. We have experience working with executives, IT, Sales, Customer Service, Finance, Research and Development, Manufacturing, Supply Chain and also Maintenance. Again, it is the results our clients receive that keeps us top of mind - corporate partners.
Q: What is Flexible Selling?
A: Often, I am told that certain people are difficult to sell to for certain sales people. And, technically this is true. There are people who are totally different from you and appear to be difficult to sell. The reason for this mismatch is due to the differences in behavioral style between the sales person and the buyer. When you learn to recognize the differences, your communication becomes more effective and your results will improve.
Once a sales person learns what their personal strengths and weaknesses are - they realize they have been selling to others the way they want to be sold. This is backwards. Sell to the buyers the way the want to buy! This means that a sales person is responsible for flexing to the buyers style rather than the buyer flexing to the seller.
The sales person will learn how to recognize the style of others during their initial meeting and use this knowledge to present information to the buyer in a favorable way. The buyer will listen objectively to the information from the sales person. Both rapport and trust are built between the sales person and the buyer. Thus, the sales person is able to sell more and to anybody they are selling.