Customer Satisfaction Survey
Unless you sell a product or service that no one else offers, it is your customer service that differentiates you in the marketplace. Ironically, studies have shown that the customer service systems in many companies actually increase customer dissatisfaction! Are your systems helping or hindering your customer’s experience? Find out with our proven Customer Satisfaction assessment process.
The assessment survey questions are customized to discover feedback in specific areas that you want to address. The critical focus areas are best established by discussions with employees in varied positions as well as current and past customers.
This type of survey may include:
Sales Force relationships
Optional open comment area
The survey is then accessed and processed via the Internet resulting in less administrative processing, ease of access by customers and ensuring anonymity with the feedback.
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