Customer Satisfaction Survey

Unless you sell a product or service that no one else offers, it is your customer service that differentiates you in the marketplace. Ironically, studies have shown that the customer service systems in many companies actually increase customer dissatisfaction! Are your systems helping or hindering your customer’s experience? Find out with our proven Customer Satisfaction assessment process.

The assessment survey questions are customized to discover feedback in specific areas that you want to address. The critical focus areas are best established by discussions with employees in varied positions as well as current and past customers.

This type of survey may include:

      External communication

      Product/Service Challenges

      Sales Force relationships

      Company Image

      Optional open comment area

The survey is then accessed and processed via the Internet resulting in less administrative processing, ease of access by customers and ensuring anonymity with the feedback.

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For more information about our proven assessment surveys, contact us at 901.757.4434 or This email address is being protected from spambots. You need JavaScript enabled to view it.

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